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Kempinski Hotel Suzhou Suzhou , Suzhou (Jiangsu)

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From128US$ /night
Check-in
04Feb2025Select date
Check-out
05Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

1 Guobin Road, Suzhou Industrial Park, Suzhou (Jiangsu), China, 215021

Kempinski Hotel Suzhou is a 5-star luxury hotel located in the Suzhou Industrial Park, known for its blend of modern amenities and traditional elegance. This hotel is situated within a 15-minute drive from the city center and major shopping areas. It offers a unique ambiance, surrounded by natural beauty, including Jinji and Dushu Lakes, and an adjacent 27-hole golf course. The property has been designed to cater to both business and leisure travelers with its comprehensive facilities and services.

Location

Situated in Suzhou Industrial Park, the hotel provides easy access to notable local attractions like Jinji Lake and the Suzhou Culture and Arts Centre. Its central location allows guests to explore the scenic beauty of Suzhou, famous for its historic gardens, pagodas, and stone bridges. The hotel is also conveniently located near major transportation routes, facilitating travel within the city.

Rooms

The hotel features a total of 458 individually furnished rooms, designed for comfort and luxury. Each room includes modern amenities such as air conditioning, a minibar, and laptop-compatible safes. Bathrooms are equipped with separate bathtubs and showers, along with thoughtful touches like bathrobes. Guests with children aged 5 and below enjoy complimentary breakfast.

Eat & Drink

Kempinski Hotel Suzhou provides a diverse dining experience with five restaurants and bars on-site. Options include an international buffet, authentic Chinese cuisine, a deli, and a German brewery. Guests can savor delightful meals with garden views and engage in al fresco dining, along with enjoying a selection of beverages at the Lobby Lounge and Panorama Cigar & Wine Bar.

Leisure & Business

The hotel boasts a variety of recreational facilities, including a fitness center, indoor swimming pool, and a full-service spa featuring treatments like aromatherapy and hydrotherapy. Additionally, business travelers can utilize the conference room and 24-hour reception services. There is also a children’s playground and spa center catering specifically to younger guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Twin Room
Max:
2 persons
48 m² 
Bed options:
2 Single beds
Bathtub
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Deluxe Twin Room
Max:
2 persons
48 m² 
Bed options:
2 Single beds
Bathtub
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Deluxe King Room
Max:
2 persons
48 m² 
Bed options:
1 King Size Bed
Bathtub
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Getting around

A list of all available modes of transport

City Center
Suzhou (Jiangsu) 7.2 mi
Airports
Suzhou (SZV) 5.5 mi
Sunan Shuofang International (WUX) 28.8 mi
Train
Suzhou Industrial Park Railway Station 4.0 mi
Suzhou Railway Station 6.5 mi
Metro stations
Yueliangwan 1.8 mi
Dushuhu Neighborhood Center 2.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Adults only
  • Baggage storage
  • Locker room
  • Elevator
  • Currency exchange
  • Vending machines
  • Electric vehicle charging station
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Cycling
  • Golf course
  • Pool tables
  • Yoga class
  • Sports trainer

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Garden area
  • BBQ facilities
  • Spa & wellness center
  • Jacuzzi
  • Massage
  • Shallow end

Room features

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Separate tub and shower
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Location

1 Guobin Road, Suzhou Industrial Park, Suzhou (Jiangsu), China, 215021
Map view
1 Guobin Road, Suzhou Industrial Park, Suzhou (Jiangsu), China, 215021
Restaurants
KaiBinSiJi Restaurant Yi Shi Cafe
100 ft
Industrial Park GuoBin Road 1

Reviews and Ratings

Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean rooms
helpful staff
overpriced dining
busy transfer bus
7.8/10
Very good
Rooms
8.3
Location
7.9
Service
8.2
Dining
6.8
Guest reviews
7.8/10
based on 10 reviews
8.0
8.0/10based on 35 reviews
Liam
United Kingdom, June  2024
7.4/10

My stay at the hotel was quite pleasant overall. The rooms were spacious, decorated with quality furniture, and mostly quiet, although they tended to be a bit too warm at times. However, the decor felt a bit old-fashioned. The flexibility to have food delivered to the room was a convenient feature.

Rooms
8.0
I found the rooms to be huge, decorated in quality, and generally quiet, but they were a bit too warm for my comfort. The decor was a bit old-fashioned.
Service
7.0
The service at the hotel was friendly and helpful overall. While most employees were not fluent in English, they made an effort to assist. However, I missed having supervisors readily available to address any concerns or issues
Location
9.0
The location of the hotel was relaxing and perfect for business travelers in Suzhou. I particularly enjoyed the Olympic-size pool, jacuzzis, and kids' area. The concierge team, especially Phil, was very accommodating and efficient.
Dining
6.0
The dining options at the hotel were diverse, but some basics were lacking in quality. I had issues with cold coffee, stale and dry donuts, and lukewarm buffet items. The a la carte restaurant seemed overpriced and not very appealing.
Facilities
7.0
The hotel offered a range of facilities to enjoy during my stay. The amenities were satisfactory, but there were some areas for improvement to enhance the overall guest experience.
Arthur
United States of America, May  2024
8.6/10

The hotel provided a luxurious experience with huge, quality-decorated rooms and a quiet atmosphere, although the thermostat was a bit too warm. The location offered a vast array of facilities including an Olympic-sized pool, jacuzzis, and a kids' area, making it great for fitness enthusiasts. Dining options were varied, though some basic elements were lacking. Overall, It was a pure luxury stay with a few minor drawbacks.

Rooms
9.0
The rooms were huge, decorated with quality furnishings and provided a quiet atmosphere.
Service
8.0
The service was friendly and helpful, although English fluency among staff members was limited.
Location
10.0
The location was fantastic with extensive facilities like an Olympic-sized pool and fitness areas.
Dining
7.0
The dining experience offered a great variety but fell short on some basics.
Facilities
9.0
The facilities were top-notch, including an Olympic-sized pool, jacuzzis, and kids' area.
Bob
United States of America, April  2024
8.4/10

I had a fantastic stay at the hotel in Shanghai. The room had a fantastic lake view, and the staff was really helpful, especially in the humid weather. The hotel is located right in front of the lake, making it a great spot for a relaxing getaway. The dining experience had its ups and downs, but overall, it was a memorable experience.

Rooms
9.0
The rooms are spacious and offer a fantastic lake view.
Service
9.0
The staff, from Manager Maxwell Qian to Zoey Zheng and concierge Phil, were very attentive and provided excellent service.
Location
8.0
The hotel is located in a prime spot right in front of the lake, offering beautiful views and easy access to the Olympic size pool and other facilities.
Dining
7.0
The dining options had a great variety, but some basics like coffee and pastries fell short of expectations.
Facilities
9.0
The hotel offers top-notch facilities including an Olympic size pool, jacuzzis, and a kids area, making it perfect for fitness and relaxation.
David
United Kingdom, March  2024
8.0/10

The hotel offers well-appointed, comfortable rooms with amazing views of Suzhou and the surrounding park, lake, and golf course. The flexibility to have food delivered to the room is a convenient feature. However, the dining experience may not be the best value for money.

Rooms
9.0
The rooms were well-appointed, comfortable and had amazing views.
Service
8.0
The service was very warmful, with everyone from Zoey Zheng being helpful in arranging various amenities. From room service to tours/ticket assistance, the staff made my stay pleasant.
Location
7.0
The hotel is situated in a huge area, offering a relaxing atmosphere away from the attractions. The regular transfer bus can be convenient for exploring nearby spots but may also make it slightly inconvenient at times.
Dining
7.0
The dining options were perfect, especially the incredible buffet featuring American and Chinese food. However, prices for certain dining experiences seemed overpriced.
Facilities
9.0
The hotel provides all-around facilities catering to various needs, including relaxation areas, kids play zones, and lavish gardens. The facilities are modern and convenient.
clean rooms
overpriced dining
Ben
United Kingdom, January  2024
7.6/10

The hotel had a mix of positives and negatives. The rooms were nice, clean, and friendly but a bit old-fashioned. They were big and pretty clean overall. The service was excellent, with attentive staff being polite and professional. The location was great for leisure and fitness activities but required a regular transfer bus for access. The dining experience had some flaws despite perfect elements. The facilities were well-equipped but encountered a few issues.

Rooms
8.0
The rooms were nice, clean, and friendly, although a bit old-fashioned.
Service
9.0
The service was excellent, with staff being polite and professional, even preparing special items during breakfast.
Location
7.0
The location was great for leisure and fitness activities, including an Olympic-sized pool, jacuzzis, and a kids' area, despite needing a regular transfer bus for access.
Dining
7.0
The dining experience had some flaws despite offering a perfect buffet with a variety of American and Chinese food.
Facilities
7.0
The facilities were well-equipped, but there were maintenance issues encountered.
Christopher
United States of America, January  2024
7.0/10

Waking up to a fantastic lake view and enjoying spacious, quality-decorated rooms with all amenities was a treat. However, the rooms were a bit warm during my stay.

Rooms
8.0
I had a fantastic lake view from my huge, quality-decorated room that came with all amenities, but it was still a bit too warm inside. The room was generally comfortable and quiet.
Service
7.0
The whole concierge team, from Manager Maxwell Qian to Zoey Zheng and concierge Phil, was really helpful during my stay. However, I noticed that most hotel employees were not very fluent in English.
Location
6.0
The hotel in Suzhou offers a relaxing atmosphere and features Olympic size pool, jacuzzis, a kids' area, and a thalassic pool for fitness enthusiasts. However, it required a regular transfer bus to get around, which was a bit inconvenient.
Dining
7.0
The dining experience was okay, with a good variety of options, but some basics missed the mark. I had an incredible buffet with American and Chinese food, but the coffee was not hot, and some buffet items were not as fresh as expected.
Facilities
7.0
The hotel offers a range of facilities, including an Olympic size pool, jacuzzis, a kids' area, and a thalassic pool for fitness lovers.
lake view
room temperature
Edwin
United States of America, December  2023
8.2/10

The hotel offers a variety of facilities, from a spacious gym to relaxing spa amenities. The central location allows easy access to explore the surroundings, although the rooms lack a thermostat for comfortable temperatures.

Rooms
8.0
The rooms are well-equipped and comfortable with a wide range of amenities.
Service
9.0
The service is attentive, with a friendly and helpful staff available to assist with various needs.
Location
9.0
The hotel is conveniently located near various attractions, with easy access to transportation options. The Olympic size pool and other facilities on-site are impressive.
Dining
7.0
The dining experience offers a diverse menu, although some basics could be improved for a better overall experience.
Facilities
8.0
The hotel offers a range of facilities including an Olympic size pool, jacuzzis, and kids area, but there is a need for regular transfer bus services.
Arthur
United Kingdom, November  2023
8.6/10

I had a wonderful stay at this hotel in Suzhou. The rooms were big, pretty clean, and offered amazing views of the park, lake, and golf course. The service was warm and professional, making me feel right at home. While the dining experience had some shortcomings, overall, it was a delightful experience with great value for money.

Rooms
9.0
The rooms were big, pretty clean, and had amazing views.
Service
9.0
The service was very warmful and professional, from the manager to the concierge staff.
Location
8.0
The location was relaxing, with excellent facilities like the Olympic size pool, jacuzzis, and kids area. The regular transfer bus was convenient for getting around the area.
Dining
8.0
The dining experience was nearly perfect with a variety of American and Chinese food, although there were minor issues with some items.
Facilities
9.0
The hotel offered great facilities for relaxation and fitness, making the stay enjoyable.
Ian
United Kingdom, August  2023
7.0/10

The hotel offers spacious rooms but needs to improve on basic amenities. The service was efficient but lacked supervisor availability. The location is convenient with various pool options, but regular transfer buses are necessary. The dining experience had a good variety but lacked in quality basics. The facilities were satisfactory.

Rooms
7.0
The rooms are very spacious.
Service
7.0
The service provided a quick check-in but lacked supervisor availability.
Location
8.0
The location offers an Olympic size pool and jacuzzis, but regular transfer buses are needed.
Dining
6.0
The dining provides a great variety but falls short on quality basics.
Facilities
7.0
Satisfactory facilities available.
convenient location
lack of basic amenities
Thomas
United States of America, July  2023
7.6/10

My stay at the hotel was delightful overall. The rooms were quite spacious and kept clean, offering lovely views of Suzhou, the park, lake, and golf course. The room was well-appointed and cozy, although it was a tad too warm for my liking. The hotel's location was relaxing and boasted impressive facilities like the Olympic-size pool, jacuzzis, and a fitness pool, although regular transfer buses were needed to access certain areas. The service was top-notch, with all staff members being equally polite, professional, and ready to assist with any requests. Yet, the dining experience fell short despite the great variety offered, as some items were served cold, stale, or lukewarm, especially disappointing after paying a high price for a night's stay without breakfast.

Rooms
8.0
The rooms were big, pretty clean, comfortable, and had amazing views.
Service
9.0
The service was impeccable, with quick check-in and check-out, and helpful arrangements made by all staff members.
Location
7.0
The location was relaxing, with easy access to the golf court and the beautiful skyline of JinJi lake, although regular transfer buses were required for some facilities.
Dining
6.0
The dining experience showcased a wide variety of American and Chinese food, but basic items were not up to standard, and the high price paid without breakfast made it less satisfying.
Facilities
8.0
The hotel had great facilities such as the thassalic pool for fitness and attentive staff members like Emily Zhang and Amy Hong.
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